PLEASE NOTE THAT PRE-ORDERED ITEMS WILL BE READY FOR SHIPMENT WITHIN 3-4 WORKING WEEKS AS STATED IN PRODUCT DESCRIPTIONS. ORDERS RECEIVED WILL BE PROCESSED WITHIN 48 WORKING HOURS.

Please note that all products shipped to customers have passed Quality Control process.

You have up to 7 days from reception of your order to return your item for another size or request a refund in store credit form by post:

COVID-19 Safety Measures

In order to reduce the risks of COVID-19 virus to spread, we are taking these safety measures;

  • All items to be returned need to be dry cleaned at your nearest cleaning & laundry centres.
  • Please attach the receipt of the dry cleaning service of the items together in the return parcel.

*our warehouse team will not proceed with the exchange procedures if there is no receipt attached.

** customers will bare the cost of the dry-cleaning procedure.

 

Prepare your parcel
Pack the items securely with tags intact on the garment, in the original packaging if possible. You must state on a note whether you want to change the size or colour, or there is any defects on the items.

Shipping cost will be borne by customers.

 

Attach the returns label in a visible area on the parcel

You can send over your items to:

BLANCHEUR (HLIUEM Group Sdn Bhd)
C-6-06 Street Mall One South, Jalan OS, Taman Serdang Perdana 6, 43300 Seri Kembangan, Selangor, Malaysia.

-Email / Text Us The Tracking Number 

You can send us the tracking number of your parcel at website.blancheur@gmail.com or text us via WhatsApp at +6012-8511604.

Our Sales Assistant will inform you once we have received the parcel and your order will be processed within three (3) – five (5) working days after the arrival date.

Please note that we will not proceed with cash refund. Customers will receive store credit (voucher code) for all exchanged/returned items. 

 

*Please note that all discounted items are non-returnable & non-refundable.