*All international pre-orders placed after 12.00 a.m, 21st April 2021 will receive their parcel after Eid Holiday ( 18th May 2021 onwards ). ** All domestic pre-orders placed after 12.00 a.m, 23rd April 2021 will receive their parcel after Eid Holiday ( 18th May 2021 onwards ).

Please note that all products shipped to customers have passed Quality Control process.

You have up to 7 days from reception of your order to return your item for another size or request a refund in store credit form by post:

COVID-19 Safety Measures

In order to reduce the risks of COVID-19 virus to spread, we are taking these safety measures;

  • All items to be returned need to be dry cleaned at your nearest cleaning & laundry centres.
  • Please attach the receipt of the dry cleaning service of the items together in the return parcel.

*our warehouse team will not proceed with the exchange procedures if there is no receipt attached.

** customers will bare the cost of the dry-cleaning procedure.

 

Prepare your parcel
Pack the items securely with tags intact on the garment, in the original packaging if possible. You must state on a note whether you want to change the size or colour, or there is any defects on the items.

Shipping cost will be borne by customers.

 

Attach the returns label in a visible area on the parcel

You can send over your items to:

BLANCHEUR (HLIUEM Group Sdn Bhd)
C-6-06 Street Mall One South, Jalan OS, Taman Serdang Perdana 6, 43300 Seri Kembangan, Selangor, Malaysia.

-Email / Text Us The Tracking Number 

You can send us the tracking number of your parcel at website.blancheur@gmail.com or text us via WhatsApp at +6012-8511604.

Our Sales Assistant will inform you once we have received the parcel and your order will be processed within three (3) – five (5) working days after the arrival date.

Please note that we will not proceed with cash refund. Customers will receive store credit (voucher code) for all exchanged/returned items. 

 

*Please note that all discounted items are non-returnable & non-refundable.