Shipping & Delivery
How long does delivery takes?
In recent light of Covid-19 issues, we will take up to 3 working days to process your order. Local delivery via express delivery will take 7 - 14 working days. International standard delivery will take 14 - 30 working days. For International Express Delivery, it will take from 14 - 20 working days. You will receive an update on the delivery status of your order via e-mail once the shipping has been made.
What are my shipping options?
Malaysia Standard Delivery : DHL e-Commerce
International Express Delivery: DHL Express (Singapore, UK, US, Austaralia), Aramex (Brunei, Singapore, Indonesia)
Can the delivery country be different from the purchase country?
Yes. Postage fee may be applicable based on shipping address.
However, during this MCO, we only be able to ship to these said countries:
- United Kingdom
- Brunei (Aramex only)
- Indonesia (Aramex only)
- United State of America (US)
- Australia (DHL Express)
- Hong Kong
Orders from other countries will only be processed once the international mailing gates are opened again in each country.
Can I track my order?
Yes. Once you have received your tracking number via email, you may click 'Track my parcel' to track the parcel on our website. Alternatively, you may also track the parcel at the courier's website.
Just bare in mind, we will update you the tracking number once the collection has been made by the courier service. It will take up to 72 hours for the courier service to update your tracking numbers in their system. Then only you be able to identify the status of your parcel.
Why is my tracking number not traceable?
Tracking numbers are usually traceable once it is collected and processed by the courier. Do give it at least 72 working hours for it to be processed on the courier's end. If your order was completed during weekend / public holidays, it will be traceable on the next working day.