If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.
If this size is not available, we will refund you the amount for said garment using our store credit system.
If you wish to exchange your item for another model or colour, you must return the item and place a new order.
When making exchanges and returns, please bear in mind that:
Any items returned must be in the same condition in which you received them.
When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, BLANCHEUR will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
The refund period may vary between 7 days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail.
If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.
Please note that the postage expenses will be reimbursed after the items are reimbursed.